Frequently Asked Question

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Just in case we didn't reply to you yet. Because every question needs an answer.

Where are you based?

Our artists are based in Vancouver, BC, Canada. However, all the prices here are in USD.

Where are your products made?

All of our products are ethically handmade in North America and China. We always carefully curated every product and hand-checked them one by one to ensure the best quality for you.

What are the payment options?

We accept all credit cards and PayPal payments. 

Where do you shipping?

We ship (almost) worldwide! Find us also on Society6 to get more variety of products and more countries to ship: https://society6.com/thenorthernkid/all

List of the countries we ship

Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hongkong, Hungary, Ireland, Italy, Japan, Luxembourg, Malaysia, Macau, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States of America.

Important note: Customers are responsible for any duties or taxes charged upon delivery.

What is your return policy?

Since we make your goods handmade each order, we are sorry that we cannot accept returns.

For our Society6 shop, please refer to their return policy page.

Do you have a wholesale program?

Yes we do! We would love to work with you, please send your request to thenorthernkidco@gmail.com

Do you do custom orders?

Every product we produce is made by hand in a small batch. We offer customization for your order to make them special and personal for you, please see the detail on each product page or contact us directly.

However, at this moment we do not offer customization wholesale orders or private labels.

How our order helps the animals in need?

For every order you made with The Northern Kid, we will donate 10% to the World's Animal Protection Canada. Please read more about our mission here.

Any other question?

Feel free to ask us any question at the chat box down there and we will get back to you a.s.a.p!