Frequently Asked Question
Just in case we didn't reply to you yet. Because every question needs an answer.
Where are you based?
Our artists are based in Vancouver, BC, Canada and all the prices listed are in CAD.
However, we have a fulfillment partner in China for some (not all) of our products, so you might notice some items could be shipped from there.
Where are your products made?
All of our products are ethically handmade in North America, Indonesia, or China in small batches to reduce waste. We always carefully curated every product and hand-checked them one by one to ensure the best quality for you.
What are the payment options?
We accept all credit cards and PayPal payments.
Where do you ship?
List of the countries we ship via this website:
Canada, Australia, New Zealand, United Kingdom, United States of America.
FREE SHIPPING for items up to 500 grams. The rest is calculated at checkout, starting from 10 CAD.
Regular shipping takes 4-10 business days depending on the destination, but please expect delays in this pandemic situation. Please note that we are trying our best to reduce the shipping fee, so some orders might not have a tracking number. Thank you for your support and understanding.
Find us also on Society6 to get more variety of products and more countries to ship: https://society6.com/thenorthernkid/all
Important note: Customers are responsible for any duties or taxes charged upon delivery.
What is your return policy?
Since we make your goods handmade each order, we are sorry that we cannot accept returns.
For our Society6 shop, please refer to their return policy page.
Do you do custom orders?
Every product we produce is made by hand in a small batch. We offer customization for your order to make them special and personal for you, please see the detail on each product page or contact us directly. However, at this moment we do not offer customization wholesale orders or private labels.
How does your order help the animals in need?
For every order you made with The Northern Kid, we will donate 5% to the World's Animal Protection Canada. Please read more about our mission here. And sometimes we donate to other sanctuaries for different collaboration projects.
Any other questions?
Feel free to ask us any question at the chat box down there and we will get back to you a.s.a.p!